Motorola TC55 – Google Mobile Services (GMS) build

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To get the job done, your workers need access to business- critical applications out in the field. They want a business device that is every bit as small, sleek and as easy to use as their own personal smartphones. But today’s smartphones fall far short of the feature set you need in your business. Introducing the TC55 — the pocket-sized all touch computer that has it all. Smartphone ergonomics and good looks. Business durability. And all the business functionality your workers need to work smarter — and better serve your customers. The TC55. Built for the enterprise, designed for your workers.

Extensions (Mx) by Motorola Solutions
fortified Android Jellybean for the enterprise New features that transform Android TM from a consumer operating system (OS) to a true enterprise-class OS, including security, device management and support for enterprise data capture capabilities.

Industry leading dual mode touch panel with maximum input flexibility

Choose your preferred data input mode: a finger — with or without a thick glove — or a stylus for signature capture. Take the capacitive touch experience to the
next level with our 4.3 in. WVGA display, which works even if it’s wet.

Enterprise class data capture features improve productivity

Best-in-class comprehensive data capabilities help automate and reduce cycle times.
With the integrated 1D bar code scanner, optional 1D/2D ring-style Bluetooth scanner, 8 MP camera and Near Field Communications (NFC), workers can capture virtually any type of data at the press of a button — 1D/2D bar codes in practically any condition, documents, photos, signatures, videos and NFC-based information.

The best audio support in its class

Dual front-facing speakers deliver four times the loudness of popular smartphones,
while two microphones and noise cancelling technology ensure crystal clear audio
on both ends of a call.

Business tough — built for all-day every day enterprise use

The TC55 is loaded with features that give it long-lasting durability. Drop and
tumble specifications, IP67 sealing and a Corning Gorilla Glass 2 display ensure
reliable operation despite drops and spills — and make it easy to achieve an
average three-year lifespan.

Easy to see in any lighting condition

Your workers are outside as much as they are inside. With 700 NITS and a
transflective display, the screen is easy to read, even in bright sunlight.

The longest battery life in its class

A removable battery that outperforms competitive devices combines with a super
low power display that utilizes half the power of the standard LCD display to provide
your workers with plenty of power for a full shift.

The most flexible accessory family in its class

All accessories are designed with the business user in mind. A boot increases
durability — and all charging solutions work with and without the boot. The
rugged charging cable that comes with every TC55 provides high impact charging
contacts that offer superior durability over typical microUSB connectors.

Business class service comes with every TC55

Two years of Service from the Start comes with every device, providing coverage
for normal wear and tear and a guaranteed 3-day turnaround on repairs.

Standard or Professional Configuration to meet your needs

Both built on Android Open Source (AOSP), the Standard Configuration comes with
Google Mobile Services (GMS), a suite of integrated Google applications standard on
most smart phones – ideal for workers that depend on apps such as Gmail or Google
Maps. Our Professional Configuration ships without GMS, promoting greater privacy
and security of personal information by preventing location tracking and data
collection — providing a solution for businesses with strict security policies.

The TC55 — The personal touch computer built for business

Boost efficiency and customer service with the TC55 in:
Field sales

  • Sales and pre-sales teams
  • CRM
  • Sales/order tracking
  • Order taking
  • Appointment scheduling
  • Location-based services

Field service

  • Technicians
  • Service automation
  • Inventory management
  • Parts inventory management
  • Invoicing/signature capture
  • Task management
  • Order tracking
  • Location based services
  • Appointment scheduling

Small/medium businesses

  • Employee communications
  • Work flow management
  • Time tracking
  • Inventory management
  • Order management
  • Proof of service
  • Payment processing

Specifications

Physical Characteristics

Dimensions (with standard battery) – 5.4 in. L x 2.7 in. W x 0.63 in. D137 mm L x 69 mm W x 15.9 mm D

Weight With standard battery: – 7.8 oz./220 g

Display– Blanview LCD display, 4.3 in. WVGA, exceptional low power consumption, exceptionally bright image with 700 NITs, 3% transflective, Corning Gorilla Glass 2

Camera/Imager – Exit Windows Corning Gorilla Glass 2

Touchpanel – Dual mode capacitive touch with stylus or fingertip (bare or gloved) input

Battery – Replaceable and rechargeable Lithium Ion: Standard: 2940 mAh; Extended 1.5x: 4410 mAh

Expansion Slot – User accessible 32 GB microSD slot with SDHC support

Voice and Audio – 2 front facing speakers; dual noise-cancelling microphones; high-quality speaker phone; 3.5mm headset jack , Bluetooth wireless headset support

Performance Characteristics

CPU 1.5 GHz dual core processor – Operating System Android 4.1.2
Memory 1 GB RAM / 8 GB Flash MLC

User Environment

Operating Temp. – 14°F to 122°F/-10°C to 50°C

Storage Temp. – -40°F to 158°F/-40°C to 70°C

Humidity – 5% to 85% non-condensing

Drop Specification – 4 ft./1.2 m drop to plywood per MIL-STD 810G;
With protective boot: 5 ft./1.5m to concrete at room temperature

Tumble Specification – 150 1.5 ft./0.5 m tumbles (300 drops);
With protective boot: 500 1.5 ft./0.5m tumbles (1000 drops); per applicable IEC tumble specifications
Sealing – IP67 per applicable IEC sealing specifications
Vibration – MIL-STD 810G, 2Gs peak, 5Hz to 2kHz, 1 hour per axis; .04gˆ2/Hz, 20Hz to 2kHz, 1 hour per axis
Thermal Shock – -40°F to 158°F/-40°C to 70°C rapid transition

Data capture* (Please refer to the TC55 User Guide or Integrator Guide for full data capture specifications.)

Camera – Autofocus 8 MP with user-controllable flash; supports integrated 1D/2D bar code capture

Bar code scanning – Integrated 1D * linear imager; optional RS507 Bluetooth ring-style imager

NFC – Peer-to-peer, card reader, card emulation

Wireless WAN Data and Voice Communications

Radio Frequency Band
Worldwide: HSPA+: 900/2100/850/1900 MHz
EDGE/GPRS/GSM: 850/900/1800/1900 MHz
Americas: LTE: 1900/1700/850/
700 MHz (FDD2,4,5,17)
HSPA+: 850/1900/1700/2100/900 MHz
EDGE/GPRS/GSM: 850/900/1800/1900 MHz
North America: LTE: 700MHz (FDD13)
EvDO: 850/1900
CDMA: 850/1900 (Verizon only**)

GPS – Integrated, Autonomous, Assisted-GPS (A-GPS), GLONASS

Wireless LAN Data and Voice Communications

Radio Tri-mode IEEE® 802.11a/b/g/n
Data Rates Supported 802.11a – up to 150 Mbps; 802.11b/g – up to 72.2 Mbps; 802.11n @ 2.4 GHz up to 72 Mbps; 802.11n @ 5 GHz up to 150 Mbps
Security WEP (40 or 104 bit) ; WPA/WPA2 Personal; WPA/WPA2 Enterprise EAP-TTLS (PAP, MSCHAP, MSCHAPv2), EAP-TLS, PEAPv0-MSCHAPv2, PEAPv1-EAP-GTC, TKIP, AES

Wireless PAN Data and Voice Communications

Bluetooth – Bluetooth 4.0

WARRANTY

Subject to the terms of Motorola’s hardware warranty statement, the TC55 is warranted against defects in workmanship and materials for a period of 1 (one) year from the date of shipment. For complete warranty statement, please visit: http://www.motorolasolutions.com/warranty

Services

All models include Service from the Start.***
Two additional service program upgrades are also available:
Service from the Start with Comprehensive Coverage: A unique service that covers normal wear and tear as well as accidental damage to internal and external components.
Service from the Advance Exchange Support: Includes all the entitlements of Service from the Start with Comprehensive Coverage, plus next-business-day replacement of a device that requires repair, complete with provisioning — arrives ready to use, right out of the box, with your applications and settings.

**     Verizon data-only model available June 2014.
***     Service availability may vary by country.

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How to maximise your return on investment: Deploy rugged rather than consumer smartphones.

Yes you guessed it; we’re wading in to the Rugged versus Consumer debate!

We are now in the era of confluence: Where consumer devices have infiltrated the traditional enterprise space.

Heavy Equipment ET1_D3X4213 (2) 4 web bannerExciting new options from Motorola Solutions such as the new TC55, MC40 and ET1 tablet combine the best of both worlds for enterprise customers. Increasingly businesses are considering consumer smartphones for outdoor and challenging environmental usage, but they do not have the durability, manageability or functionality necessary for everyday use in harsher business applications. Some popular analysts report that consumer smart phones increase TCO by up to 50% compared to rugged devices. But not all situations are the same.

Hard & Soft Costs:

Hard Costs that are written into the tender are the ones that procurement departments are most concerned with, eg. the actual hardware, platform, peripherals and software costs. Hidden costs can range from 60-70% of ongoing contract costs, such as initial and ongoing training, system maintenance and technical support, downtime, including lost manpower, lost revenue and HW replacement. The time taken to repair and replace consumer devices can roll into weeks.

Each 1% increase in device failure equates to a 5% increase in TCO.

Consumer device longevity is much shorter than durable and rugged, with smartphone platforms only lasting for a year or two.

TC55-in-rain-Utility-Worker2

“A non-rugged device (consumer smartphone) will have a 27% higher TCO compared to a rugged device over 4 years based on the *Platform pattern using 500 unit deployment.”

Gartner – TCO Mobile Devices 2012 Update

 

The Hidden Costs of Consumer Grade Devices:

Key investment recommendations:

  • Let the application and environment drive device selection
  • Don’t make accessories an afterthought
  • Prepare for the ‘hidden costs’
  • Don’t underestimate post deployment management and support costs
  • Focus on sustainable application development
  • Develop mobile talent
  • Battery management is a key requirement

TC55 poster snapshotBuilt for all day enterprise use – unlike smartphones with a 3-5 year lifecycle:

  • 1.2M drop spec (military standard rating for reliability)
  • Tumble tested – survives 300 consecutive hits in Motorola’s tumble drum
  • IP67 – (Ingress Protection) survives submersion in water for 30 minutes
  • Corning Gorilla Glass  2 display/scanner exit – prevents scratches and shattering when dropped
  • TC55 vs. Consumer Products – TCO White Paper

Environmental factors:

  • Use of device in direct sunlight
  • Use of device with a gloved hand in the rain (perfect for Utilities, Construction & Field Service)
  • Use of device in wet conditions
  • Device exposure to extreme (high/low) temperatures
  • Device exposure to extreme vibration

Motorola Solutions TC55 Video: Business Tough Even in Wet Conditions:

Consumer devices forego Enterprise core values:

  • Security Vulnerabilities – No application lockdown/White listing, User vs. IT control
  • Limited WiFi Support – Poor or no support for 5GHz (interference avoidance & system capacity). Limited security profiles, limited fast roaming.
  • Consumer Lifecycles – Regular OS and device updates, often with compatability issues and form factor changes.
  • Durability/Impact Susceptibility
  • Low audio output
  • Limited data privacy
  • No roadmap, making future planning a challenge
  • Consumer focussed
  • Battery Management – lower energy batteries to maintain slim profile, no battery replacement or swap, lifecycle and management.
  • Multi-piece Solutions – Scanning, imaging, supplemental battery
  • Multi-User – Designed for single user whereas enterprise customers often need shared devices.
  • Limited Data Collection
  • Compliance to Rgulatory Mandates
  • Theft – Purpose built devices are not generally sought out for theft
  • App Procurements

New – Total Cost of Ownership Tool:

enterprise-application-tc55-field-service-rain-close-up-david-johnson-2-4-web-banner2Achievetec now have access to Motorola Solution’s latest online TCO calculator, which will enable us to make a comparison between the value of a rugged device against an alternate consumer smartphone you may be considering. With specific numbers and expected lifecycle and usage, we can produce a custom PDF report for our enterprise customers which give an executive summary, plus:

  • Detailed Results by Cost Category and Cost Year
  • Cumulative Project Costs
  • Considerations Beyond TCO
  • The Importance of TCO Analysis
  • Data Entered into Model & Underlying Assumptions

Other Resources:

GartnerTotal Cost of Ownership of Mobile Devices 2012 Update

White papers:

Selecting The Right Mobile Device – For Your Healthcare Environment 

IDG Connect – Field Mobility Research

VDC Research – Mobility In Manufacturing & Logistics

VDC Research – Tablets in the Enterprise

Articles:

Mobile Enterprise – 3 False Assumptions About Enterprise Devices

Field Technologies Online – The Pro-Rugged Perspective — Why Consumer-Grade Just Won’t Cut It For Our Field Operation

Stephen Northcott’s Blog for Motorola Solutions

You are welcome to #AskAchievetec about ROI and TCO and also about any previous blogs or other aspects of your enterprise. We’d be happy to give you advice and information to help you with your enterprise mobility needs. Call us on 0800 542 0811 or email: Peterb@achievetec.com or tweet us @achievetec.

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Enterprise WiFi from Motorola

There is nothing more frustrating than a slow WiFi system, especially if you have just paid for the service. A good example is some hotel conference suites. When you sign in at arrival time all is well but as the day progresses throughput crawls to snails pace and maintaining connections become very difficult.

Did you know there is a very good technical reason for this?

WiFi on the cheap may seem a good idea at the time. Deploying a “cheap” of the shelf WiFI unit and Access Point (AP) may seem adequate but just as you would not use a laptop to serve a business critical application you should not use a cheap WiFi setup to serve customers. As the load goes up with increased connections of the shelf WiFi units simply can not cope and frustration will ensue.

Motorola Solutions provides some top kit to ensure your customers stay content and get the service they deserve. The Motorola WiFi kit is almost always hidden from view. They are inside false ceilings, high on walls and behind false walls. Why is this? The units are utilitarian devices that do not feature fancy swooping shiny plastic cases with flashing lights. They look like spiders and are built to last and do the job! Take a look at the nooks and crannies of your favourite supermarket, retail shop, hospital etc etc, and you will see them!

A Motorola AP8132 “bug”

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Couple the hardware with the Wing 5 software and controllers and you have a robust extensible platform that gives you control and enterprise features that other vendors simply can not match.

Wing5

Motorola has a very impressive Retail Experience Centre at their offices in Basingstoke and having been there a few times I can safely say every single demonstration unit / system works properly. As an ex-IMBer I know how to fake a demo to make it look like everything works properly. Smoke and daggers training is part and parcel of being an IBM tech sales dude but I am happy report that the Motorola REC works properly.

The Motorola REC is much bigger then this picture that simply depicts the zones.

 

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If you are interested in visiting the centre then please send us a request and we will be happy to assist.

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The Brodit vehicle mount for the Motorola ET1

Selection_286 530411 Active holder with cig-plug. The Brodit 530411 is a slim design with charger integrated in the holder. It fits the ET1 unit with both with and without handstrap for ease of use. The unit can also be directly wired to car battery.

Of course there are vehicle specific dashmounts available that will suit your mobile office! If you use an active holder for your Motorola ET1 while driving and you will always have a freshly charged battery!

The holder provides a neat and comfortable installation, safe and convenient. The holder is equipped with a cigarette-plug for connection to the vehicle’s 12 Volt socket for convenience. The holder is mounted onto a tilt swivel. This mean that you can adjust the angle in order to avoid light reflection on the screen. You can easily switch between portrait and landscape mode by turning the holder into desired position.

It is easy to put the unit into place in the holder, and to take it with you when leaving the car. Tablets (Surfpads) should not be installed onto a car’s dashboard if they block the view or block key controls. ProClip (Brodit’s vehicle mounting bracket) is designed for installation of smaller devices like mobile phones and GPS devices, ProClip is not designed for large devices like tablets.

In some vehicles the ProClip has an extra firm fit and can then be used also for installation of a tablet. If you want to place a tablet onto the car’s dashboard, each combination of tablet-car must be examined in detail by you in order to determine if such an installation is possible in the specific case. Consideration should be given to the position and how firmly the ProClip is in place, as well as the size of the tablet you wish to use. Brodit will not give any recommendations for such installations.

An installation of a tablet onto a vehicle’s dashboard is always done on the customer’s own responsibility. Brodit recommends to use tablets on the car’s headrest, installed onto a Brodit headrest mount. EAN: 7320285304116 Item no 530411 fits: Motorola ET1 (For all countries) Please Call Achievetec for a quote. The PDF copy.

Please feel free to subscribe to our news letter for more up to date information. Selection_288

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