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Service contract


Bronze, Gold & with FastTrack Digital Device, Service from the Start Programmes
We have established relationships with the Motorola SLC (the Gold Service centre) and along with Technical staff from Motorola, and advise on the set up procedures for these services, ensuring your application images are loaded and tested onto buffer stock devices etc. prior to launch of the service for the client.

Summary:
Both Bronze and Gold provide comprehensive cover for any repairs/damage to a device but with Gold Service, the client should not need to maintain or manage a buffer stock, a unit being delivered next day with customer specified software already preloaded, thus minimising the need for IT department intervention.

Some clients may still like to have very minimal stock (perhaps one unit) available at all times on site to swap out on a same day basis.

With the addition of FastTrack to the Gold Service, extended booking times are available, stock reserved specifically for that client is used, a Technical courier is sent with the device to ensure the unit is up and running when left with the operator of the unit, and the courier takes the faulty unit away with them.

Bronze Service - offers an on-going repair facility for digital devices from Motorola such as the MC65. Bronze offers comprehensive, “no quibble” protection against any major/minor repairs, or damage sustained by the client, regardless of whether or not the device was in warranty, Motorola covering the costs of labour and parts. Clients return the device to Motorola for repair and it is then sent back after a maximum of 4 days to the client.


Client responsibilities: to return the unit to Motorola, maintain a buffer stock for vital operations and to load company specific software on to the replacement unit. It is available on a 2 year contract which can be renewed, subject to assessment.

Gold Service - offers the same high comprehensive repair standards as Bronze on an ‘immediate next day basis’. In addition the client benefits from a Motorola managed, maintained and owned spares pool specifically – alleviating the need for customers to manage and track replacement units. The call logging time deadline is Midday, for next day exchange.


There is also a Motorola-paid courier drop off of replacement unit with customers own applications image already preloaded.


Client to separately return faulty unit within 30 days (or a charge will be made) – this unit, once repaired, is returned to the buffer stock spares pool.
Next business day exchange for 17.30 (GMT)

Gold with FastTrack - offers the same high comprehensive repair standards as Bronze and Gold, again on an ‘immediate next day basis’.


This service also provides a Motorola managed, maintained and owned spares pool specifically ring-fenced for the client’s own use - alleviating the need for customers to manage and track replacement units.

 

  • There is an extended call logging time - until 3.30pm for next day delivery.

  • Motorola-paid technical courier service for both pick up and return delivery of faulty device.

  • Next business day exchange for 17.30 (GMT)

  • Enhanced trend Analysis reporting on request

  • Minimum number of 50 units required for Gold Service with FastTrack, (available in UK)

 

We believe that the Gold service with FastTrack option is the most comprehensive service to give an IT department complete peace of mind and completely manage future costs for maintaining a fleet of devices over many years. Analysis for one of our clients who has given permission to pass on an excerpt from an internal presentation to their Board of Directors highlights the proportion of costs between the initial purchase and on-going support (50% being standard according to their data) with Gold service, and with FastTrack, in particular designed to help control this for Motorola users.


We have established relationships with the Motorola SLC (the Gold Fast Track Service centre in the UK) and along with Technical staff from Motorola, can advise on the set up procedures for these services, ensuring your application images are loaded and tested onto buffer stock devices etc. prior to launch of the service. We would invite you or colleagues to the SLC Centre in Wokingham in the first instance.

Battery Refresh Option:

 

This can purchased as part of the Service from the Start at the point of sale, in either 3 or 5 year offers.

  • 18-36 month refresh cycles

  • Protection against battery price increases

  • Only original replacement batteries used

  • Proper disposal of old batteries

  • Increased device availability & performance leading to user satisfaction


Aftercare review table

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What's covered by Gold and Bronze Service - Motorola Example.pdf

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Fastrack Option SDD

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Brno Customer Presentation

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